From your first message to the day the container is unloaded, you deal with the same person. They know your drawings, your deadline, your finish references and which carton your cabinet handles are in. You get their direct email and phone number, not a shared inbox.
Most problems on an international project are not manufacturing problems, they are handover problems — something known by one person and not the next. Keeping one person across the whole job is the simplest way we have found to stop that.
George PY is CEO of GEORGE Group, whose showroom, manufacturing network and project teams stand behind every NOVARMIA order.
Leo LI is one of the project managers who carry an order from first message to delivery. They bring in product specialists for stone, windows or lighting, and the inspection and shipping team before loading.
Minnie and the design team turn your plan into elevations, cut lists and hardware schedules, and spot that the cooker hood will not clear the wall cabinet before anything is cut.
Jonathan supervises after-sales support: installation questions, replacement parts and follow-up after delivery.
We are on GMT+8. Email works best for drawings and documents, and you can phone us for anything urgent. Either way someone replies within one working day, and if your project manager is travelling they will tell you who is covering.
Everyone works in the same building as the showroom. If you visit, you will meet the people handling your order rather than a separate sales floor.
The commercial project team includes warehouse, documentation, logistics, installation-support, and after-sales roles. These functions continue the work after the visible design choices have been made.
On May 26, GEORGE announced a digital-planning kickoff with Meiyun Zhishu at Midea’s 08 Space. The project covered management, marketing, products, supply chain, finance, process IT, and product data.
The headquarters move in August put product selection and collaborative workspaces into the new Jihua 3rd Road building. Project discussions can take place alongside the materials being selected.
A room layout, cabinet drawing, stone cutout, and shipment question need different specialist input. Describe the decision and attach the relevant current file.
Include the order or quotation reference and affected item. NOVARMIA uses that context to carry the question into the appropriate project discussion.
One project manager throughout, with their direct email and phone number. They pull in designers, product specialists and the shipping team as needed, so you are not managing five relationships.
English, for the whole project. Drawings, quotations and inspection reports are in English too, not translated at the last minute.
They tell you before they go and name who is covering, and that person already has your file. You should never have to explain your project twice.
Shipping work sits with logistics, documentation, and warehouse functions. Include the project reference, shipment stage, and destination in your message.
The team includes company leadership, project management, design, and after-sales. The group’s wider project operation also includes product, inspection, warehouse, and export specialists.
Use the contact form with your order reference and the affected product or room. Attach the drawing or photograph that explains the question.
